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Privacy & Security

Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: January 15, 2025

Our Commitment to Privacy

At Scrows, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our escrow services.

Security First

We use bank-level security measures to protect your data and comply with all applicable privacy regulations.

1. Information We Collect

Personal Information: Name, email address, phone number, postal address, and government-issued identification.

Financial Information: Bank account details, transaction history, and payment information necessary for escrow services.

Technical Information: IP address, browser type, device information, and usage data when you interact with our platform.

Communication Data: Records of your communications with us, including support tickets and transaction-related correspondence.

2. How We Use Your Information

To provide and maintain our escrow services and facilitate secure transactions.

To verify your identity and comply with legal and regulatory requirements.

To communicate with you about your transactions and account status.

To improve our services and develop new features based on usage patterns.

To detect and prevent fraud, money laundering, and other illegal activities.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share information with trusted service providers who assist in our operations.

We may disclose information when required by law or to protect our rights and safety.

Transaction parties may receive limited information necessary to complete their specific transaction.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls.

All financial data is encrypted both in transit and at rest using AES-256 encryption.

We regularly conduct security audits and vulnerability assessments.

Access to personal information is restricted to authorized personnel only.

5. Data Retention

We retain personal information for as long as necessary to provide our services.

Transaction records are kept for a minimum of 7 years to comply with financial regulations.

You may request deletion of your personal information, subject to legal and regulatory requirements.

Inactive accounts may be archived after 3 years of inactivity.

6. Your Privacy Rights

Right to Access: You can request a copy of the personal information we hold about you.

Right to Correction: You can request correction of inaccurate or incomplete information.

Right to Deletion: You can request deletion of your personal information in certain circumstances.

Right to Portability: You can request transfer of your data to another service provider.

7. Cookies and Tracking

We use cookies to enhance your experience and analyze website usage.

Essential cookies are necessary for the platform to function properly.

Analytics cookies help us understand how users interact with our services.

You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own.

We ensure appropriate safeguards are in place for international transfers.

We comply with applicable data protection laws including GDPR and CCPA.

Data processing agreements are in place with all international service providers.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children under 18.

If we become aware of such collection, we will delete the information immediately.

Parents or guardians may contact us to request deletion of their child's information.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices.

We will notify you of significant changes via email or platform notification.

The updated policy will be posted on our website with the effective date.

Your continued use of our services constitutes acceptance of the updated policy.

Privacy Questions?

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer:

Email: privacy@scrows.com

Phone: +1 917 661 2512

Address: 4382 Elmwood Drive, Springfield, IL 62704, USA